Information and Distribution

Shipping & Distribution Information
At TotsvilleToys, we are committed to providing efficient and reliable shipping and distribution services to ensure that your orders arrive safely and on time. Below, you’ll find important details about our shipping process, delivery times, and our policies.

Shipping Timeframe
We strive to process and ship all orders as quickly as possible. Our standard shipping time is 5 to 12 business days from the date of purchase. Please note that shipping times may vary based on location, order volume, and other factors beyond our control. While we aim to meet these timeframes, delays due to unforeseen circumstances (such as weather or high demand) can occasionally occur.

Late Arrivals
We do everything we can to ensure timely delivery. However, no refunds will be issued for late arrivals once the order has been shipped. We recommend tracking your shipment to stay updated on delivery status. If there are any issues with the shipment, please contact us, and we will assist you in resolving the matter.

Discounts and Special Circumstances
At TotsvilleToys, we understand that each situation is unique. If you believe that your order qualifies for a discount based on specific circumstances, we are open to discussing options with you. Please reach out to us directly to explore potential discounts or adjustments that may apply to your order.

Packaging and Handling
We take extra care in packaging your items to ensure they arrive in excellent condition. Each package is carefully sealed and prepared for the journey to your destination.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number so you can monitor the progress of your package. If you experience any issues with tracking or have questions about the delivery, please don’t hesitate to contact our support team.

Contact Us
If you have any questions or concerns about shipping, delivery times, or discounts, feel free to reach out to us. Our customer service team is always ready to help you and provide the best possible shopping experience.

Thank you for choosing Totsvilletoys! We appreciate your business and look forward to serving you again.